CRM Resources

There are several publications and websites dedicated to CRM news, system reviews, resources, guides, and customer reviews available online. The following is a brief list of resources that are useful when researching CRM solutions and for keeping up to date with the most recent CRM technology.

• The Customer Management Community by insightexec
• www.insightexec.com
• The customer management community, Europe's leading CRM service, provides a highly valuable set of tools, techniques, advice, specialist events and best practice case studies to help members make the most of customer management activities, achieve core business objectives and help improve the return on investment (ROI) of your CRM programs.
• [news, forum, articles, events, whitepapers]

• CRM Guru
• www.crmguru.com
• CRMGuru is an online community focused on Customer Relationship Management.
• [articles, forum, news, events, newsletters]

• CRM Daily Newsfactor
• crm-daily.newsfactor.com
• NewsFactor Network features daily industry news and analysis. Through syndication agreements, the Network also features editors' picks of other top tech stories from around the Web.
• [news, articles, whitepapers, newsletters]

• IT Toolbox CRM Knowledge Base
• crm.ittoolbox.com
• ITtoolbox is an interactive website that enables users to evaluate vendor solutions, solve technical problems, research industry trends, stay current on specific segments of technology, exchange information with other users, manage their careers, and even start their own IT-oriented blogs.
• [blogs, forum, case studies, news, white papers, articles]

• CRMCommunity
• www.crmcommunity.com
• CRMCommunity is a community-oriented Web source for comprehensive, targeted information on evaluating, purchasing and implementing customer relationship management technology and solutions.
• [news portal, articles, events, webcasts]

• destinationCRM
• www.destinationcrm.com
• From the editors of CRM Magazine, destinationCRM is designed to serve leaders engaged in the development of customer-centric business initiatives and ventures. destinationCRM.com's internet gateway is ideal for companies that have identified customer relationship management as a key strategy for creating enhanced customer value across many industries including technology, communications, finance, retail, advertising, and healthcare. Includes a Q&A section and sections dedicated to specific CRM topics.
• [news, events, webcasts, expert advice]

• CRM Today
• www.crm2day.com
• CRM Today is a business community and resource center for CRM and Customer Economy information. CRM Today focuses on every business function - Marketing, Sales, Human Resources, Technology - and business sector - Finance, Retail, Health, Insurance, IT, Telecoms, Internet, Call Centers - in order to provide its members with information and knowledge that is indispensable in today's competitive business environment.
• [news, articles, events, whitepapers]

• intelligentCRM
• www.intelligentcrm.com
• The Intelligent Enterprise online communities focus on business software strategies that provide competitive advantage by improving business decision-making, enhancing business performance, and maximizing the lifetime value of customer relationships. Their collective mission is to be strategic guidebooks that show IT and business managers how to collect, analyze, understand, and act decisively on enterprise business information in order to make their companies smarter, faster, and more profitable. Provides current news on CRM customers and solutions, analyses of CRM solutions, and editorials on CRM subject ranging from financial to operational aspects of specific CRM solutions.
• [news, articles, events, webcasts, whitepapers]

• SearchCRM
• www.searchcrm.com
• SearchCRM.com provides business leaders with information relating to the most pertinent issues facing companies that are in the process of developing, designing and implementing CRM initiatives. With its combination of original daily news, recognized experts, hand-picked Web links, discussion forums, Webcasts and customized research, SearchCRM.com offers CRM decision makers a rich collection of insight on this fast-changing industry. The site also offers tips on vendors, product selection, deployment and management of CRM initiatives.
• [news, expert advice, webcasts, whitepapers]

• ClearCRM Software
• www.clearcrm.com
• ClearCRM is web-enabled customer relationship management software with customizable workflow that allows you to automate your current business rules. Offered as a simple suite of sales, lead, issue and project tracking software, the system can be hosted (monthly) or purchased (one-time payment) for installation on your local server.

• CRM Directory
• www.crmdirectory.com
• Includes buyer's guides, product reviews, editorials, and a newsletter.